Return Policy

At JOYPOINT EASY SHOPPING PTE. LTD., we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

1. Return Eligibility

You may request a return within 30 days from the date you receive your order.

To be eligible for a return:

Items must be unused and in their original condition.
Products must include original packaging and accessories.
Proof of purchase (such as your order number) is required.
Returns must be approved by our customer service team before being shipped back.

Returns sent without prior approval may not be accepted.

2. Non-Returnable Items

Certain products cannot be returned, including:

Items that have been used, damaged, or altered after delivery.
Products without original packaging.
Clearance or final sale items.
Gift cards or promotional items.
Items restricted for hygiene reasons.

3. Damaged, Incorrect, or Missing Items

If you receive an item that is:

Damaged
Defective
Incorrect
Missing parts

Please contact us within 7 days of receiving your order.

Please provide:

Order number
Photos or videos of the issue
Description of the problem

Our customer service team will review your request and provide an appropriate solution.

4. Return Process

To start a return, please contact our customer service team:

Email:
service@jammypickvip.com

Please include:

Order number
Reason for return
Photos (if applicable)

Once your return request is approved, we will provide return instructions.

Please do not send items back before receiving return authorization.

5. Return Shipping

Customers are responsible for return shipping costs unless:

The item received was incorrect.
The product arrived damaged or defective.

Original shipping fees are non-refundable unless the return is caused by our error.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the refund status.

Approved refunds will be issued to your original payment method.

Please allow:

5–10 business days for processing after approval.
Additional time depending on your bank or payment provider.

7. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled.

8. Contact Information

If you have any questions regarding returns, please contact us:

Company Name:
JOYPOINT EASY SHOPPING PTE. LTD